A song is playing on the radio, not coming in crystal clear and there’s a good bit of annoying crackles. You have two choices with two dials: Turn up the volume if you think louder makes the song clearer, or adjust the channel to find a better frequency. It’s no surprise that you choose the channel tuner dial. We know that louder does not make the song any clearer. Yet it is all too common to choose the volume dial when we want a response or action from someone.
“We need more board members!” is a common lament I hear from board members at community benefit organizations. The declaration is followed by:
“We used to have 10 board members and now we only have seven.”
“I’m tired of always doing everything, and other board members just show up at the meetings.”
“Our by-laws state that we must have 12 board members, so we must fill those spots.”